Friday, October 21, 2011

Dear Electricity Company

I am feeling extreme dislike towards you (I had to thesaurus 'hate' so I didn't feel so wicked hating. I did this after I had an internal debate about whether it's okay to hate companies or whether it's just as bad as hating people, but then I thought it's probably as bad, because it eats away at me to hate, whether it's company or person, so I decided to go with extreme dislike so I won't dwell on it or let it eat me as much..).

Back at the start of the year, when I signed up with a cheaper company, why didn't you just let me go? Why did you lure me back with illusions of loyalty and trust? Why did you promise me easy transactions and offer to match the cheaper offer of the new company? Why did you display for me your proud Australian history and seem confused and suspicious of a new company who seemed likely to take our money and go bankrupt immediately?

How come every time I tried to discuss our plans with you, you eventually realised I needed to be James? Then why did it take you 6 months and 26,000 (ish...) confused sounding phone calls with various employees to change our account to both of our names? How come you had to completely cut us off as customers twice to achieve this (not that we weren't grateful for the 'Welcome!' packs each time we re-signed up...well, James re-signed up - why, to this day, over 6 months later, can't anyone in your fabulous nation-wide company enter 2 names as account holders even though you all claim you will and then blame 'the last person you spoke to' for the discrepancy?!).

Why did you forget to send our last bill??!

Fortunately for all of us I'm kind of a bill-anticipating crazy person, so I knew we'd probably get 2 all at once, when you guys realised you hadn't charged us yet for last quarter.

But why today, did I get such a GIGANTIC, HUMONGOUS, LARGE bill?! There was no discount!!! Our rate has gone up much more than 10%, and the bills were another third and another half (respectively) higher than any bill we've ever received before!!! I know they've 'upped' their prices too, and I'm not a fan of them either right now, but STOP blaming the government!!

I pride myself on always expecting the worst with financial matters, so that I'm never unpleasantly surprised, but you WON! You outdid all of my gloomy expectations and predictions about the size of this bill. It is enormous :(

And then, after keeping me on hold for 45 minutes just now, why did you offer me a $25 credit? I don't want one! I just want the 10% discount! Aaages ago! When you offered it to me! Back when we were still your customers of nearly four years, before we became new customers, and then new customers again...and again. I might be more excited about the $25 if I really thought you'd ever give it to me, but nothing in our history gives me much hope. And so you tell me to call in 2 weeks, and get the process started to receive that 10% discount, because according to your records, we've just become customers again after transferring to a different company, and you can't give new customers a discount right away. I don't even know what to say to that. We signed with the other company sometime last summer, for 1 day, until I called you, you offered me the same price, and I called and cancelled within my 10 day cooling off period. Really? Just signed with you?

Glad game? Well, I can be glad to finally be able to empathise with people in movies who finally just turn to the closest wall and begin banging their heads up against it.

I think I'll go do that now.


Someone whose Christmas you just ruined, and who will now turn off her computer, and everything else in the house, before participating in the aforementioned physical activity.


Beth and Robbie said...

I just received an electricity bill yesterday and it was ASTRONOMICAL too!! I have no idea how we used that much electricity in 3 months! We've only ever received 3 bills since being here: the last one was over TRIPLE the price of the first and DOUBLE the price of the second one! Maybe they're out to ruin everybody! I also immediately turned off everthing :P

But your story has ME nearly banging my head in frustration lol. What incompetent sounding phone people. What a vicious cycle of need-to-be-a-longterm-customer-but-we-keep-deleting-you-and-conveniently-not-giving-you-discounts!
Bahhhhh, stupid people!
I feel your pain Abs. And I just say - change to the original cheap company you were going to change to in the first place!!!!

That is my wise advice to you :)
Love you and good luck :) xoxoxo

Jessima said...

Oh Abby :( :( :(
I feel your pain. At least I knew why my bill would increase (pool pump!!!!). I'm so sorry about this. It sucks BIG time. I wish people/companies would do the right thing by you. Our car insurance came today and they want to charge us heaps more than last year - hence we are going with a cheaper company.

Don't give up. Fight the battle - you will win, the customer is always right!!!

Keep smiling :)
Love you xo

Bec and Michael said...

Awesome story Abby...I liked the way you phrased it! :)
Have you thought about getting a sparky out to check your usage? Perhaps you have a faulty appliance that's chewing extra power(?)
Regardless its so frustrating to deal with companies that arent really interested in assisting the customer - especially when they dont even speak the language so well! :)

Sandy M. said...

Haha - you know I am feeling your pain even as I chuckle at your phrasing.

Dad is here with me and thinks that you should put this up on facebook "where somebody will see it - like that guy who wrote a complaint about Vodaphone".

I think Dad's idea has legs. Legs that need to go walking. Can you put this up - mention the company by name - and ask all your friends to 'like' it or send it on, or whatever else you get them to do.

What do you think? :)

I'm serious.

Sandy M. said...

ps Then send the company an email to let them know that they now have 17,579,873 anti-fans! :)

How long do you think it would be before your 10% would show up then? :)

Tammy Lorna said...

Call the company, tell them you have a sister who works in broadcast, and that if they don't give you your discount as promised, then she'll talk to her friends who work for 'A Current Affair'.

I have heard that method used by about 6-8 of the camera guys I work for, and there is yet to be one of them who wasn't immediately given what they want.

Seriously, an 'A Current Affair' or 'Today/Tonight' story is their worst nightmare. And if you actually know people who work for them, they take you very seriously :)

sorry the bill is so horribly high :(

xoxo Tammy